FAQ


FAQs

DarkSpider


Credits
Why does the RSS/JSON feed deduct a credit?

Each hit on a custom rss search within darkspider costs 1 credit, cache results are free. If you want to reduce the costs, increase the cache time on search results via the Alert Settings tab, or reduce the number of times your system hits the feed.


Media Search
What is a media search?

A media search enables information search using queries in multiple data types including text and other multimedia formats.

Login/Register


Referral Code
How do I get a valid referral code to register

Customers are invite only in order to help avoid abuse. If you would like an invite please contact us via email and have the subject of your email Invite Code.


Subdomains
Do I need to register on each subdomain of Tocsin Data

The same login and password work on all subdomains of tocsindata.com except in cases where the subdomain was created for clients custom needs, or contains information that requires further security. For example, the stats subdomain requires a seperate login so that analytics that contains REST API keys is not shown to the public or outside an organization.

Security Reports


Guide
How often are security reports generated?

Most security reporting happens once a week, others happen as needed. Note however, if no change has occurred some reports will not be generated since the previous report is still valid. In addition, if something changes related to the report the report will be generated again.

Why do I have a warning in my security report instead of a Fail, such as WARNING: User-Host Security Score: 71 ?

There could be several reason why your User-Host Seciurity Score did not get a 100 score. If you would like further information about your score reach out to us for a consultation.
Warnings are also not considered a Fail because there is in fact good security on the item being rated, it can be better however.

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